Terms & Conditions

TERMS OF SERVICE

Last updated: 3 February 2026

These Terms of Service (“Terms”) govern access to and use of Vyce’s workforce management and contractor payroll services provided by Vyce Contractors Limited (“Vyce”, “we”, “us”, “our”).

By accessing or using our website, applications and services (together, the “Services”), you agree to these Terms.

1) About us

Company: Vyce Contractors Limited (England & Wales)
Company number: 13370239
VAT Registration Number: 380910500
Registered address: 31 New Inn Yard, London, EC2A 3EY
Contact: hello@vyce.io

Brand & IP: Vyce Contractors Limited licenses the Vyce brand and certain technology and intellectual property from Vyce Group Limited. All intellectual property rights in the Services remain owned by Vyce and/or its licensors.

2) Who these Terms apply to

These Terms apply to:

Customers: businesses that subscribe to or purchase the Services; and

Workforce Users: individuals (e.g., subcontractors, workers, operatives) who use the Services under a Customer account.

If you are agreeing to these Terms on behalf of a company or other legal entity, you confirm you have authority to bind that entity.

3) What we provide

We provide a cloud software platform for workforce management and contractor payroll, including (as purchased):

workforce management tools;

time & attendance features (including selfie verification and location checks); and

contractor payroll and CIS management, which can be provided in either mode:

(A) Self-managed software

The Customer uses the software to manage contractor payments and CIS processes.

(B) Outsourced contractor payroll service (not PAYE)

Vyce provides an outsourced contractor payroll service where we process contractor payments only on the Customer’s behalf. This service does not include PAYE payroll for employees.

HMRC verification

Our contractor payroll functionality (whether self-managed or outsourced) integrates with HMRC to verify workforce tax status where enabled and supported.

4) Accounts and access

Customers are responsible for administrator access, user provisioning/removal, and keeping credentials secure.

Workforce Users must keep login details secure and provide accurate information.

We may suspend access to protect security, comply with law, or address misuse or non-payment.

5) Licence and restrictions

We grant Customers a limited, non-exclusive, non-transferable right to use the Services during the subscription term, solely for internal business use.

You must not:

reverse engineer, decompile, or attempt to derive source code;

interfere with the security, integrity, or availability of the Services;

use the Services unlawfully or to harass, discriminate, or store/distribute malware; or

use the Services to build or support a competing product.

6) Customer responsibilities

The Customer is responsible for:

the accuracy, legality, and completeness of all information provided to the Services;

ensuring it has a lawful basis and provides required notices for workforce data processing (including any monitoring, location checks, or selfie verification);

ensuring contractors are correctly engaged/classified and that payment instructions are correct; and

compliance with all laws applicable to its workforce, contractors, CIS, and payment practices.

7) Time & attendance: selfie and location verification

Clock-in/out may require:

selfie capture for verification; and

location verification at the point in time of clock-in or clock-out only.

Selfie storage and matching

We store selfies and match them against stored selfies to validate likeness for time & attendance verification. Selfies are not used for any other purpose.

The Customer controls whether these features are enabled and remains responsible for workplace transparency and lawful basis.

8) Contractor payroll and CIS (self-managed vs outsourced)
8.1 Self-managed software (Customer-run)

Where the Customer uses the software to manage contractor payments:

the Customer is responsible for configuring pay rules, rates, deductions, approvals, and payment instructions; and

the Customer remains responsible for compliance and accuracy of outputs and any submissions/actions it takes.

8.2 Outsourced contractor payroll service (Vyce-run; not PAYE)

Where the Customer purchases our outsourced contractor payroll service:

Vyce will process contractor payments only based on the Customer’s approved instructions and data provided through the Services; and

this service does not include PAYE payroll for employees.

The Customer remains responsible for:

ensuring contractors are correctly engaged/classified and eligible to be paid;

the accuracy of hours, rates, timesheets, and payment authorisations;

providing timely approvals and sufficient funds where required; and

overall legal compliance in its contractor arrangements.

8.3 HMRC verification

Where enabled and supported, the Services integrate with HMRC to verify workforce tax status. HMRC responses are used to inform status within the Services; however, the Customer remains responsible for final decisions and compliance obligations.

8.4 No guarantee of tax outcomes

We do not guarantee any specific tax outcome, HMRC decision, or treatment. The Customer should take professional advice where needed.

9) Data protection and privacy
9.1 Roles

Depending on context, Vyce may act as a Data Controller and/or Data Processor.

Where a Customer uses the Services to manage its workforce, the Customer is typically the Controller and Vyce is the Processor for data processed on the Customer’s instructions.

Vyce may act as a Controller for platform-level data required to operate, secure and improve the Services, including where a Workforce User retains a Vyce account/profile independent of any single Customer relationship.

9.2 Privacy Policy

Our Privacy Policy is available here: https://www.vyce.io/privacy-policy

10) Confidentiality

Each party must keep the other’s confidential information confidential and use it only to perform or receive the Services. This does not apply to information that is public, independently developed, already known without breach, or required to be disclosed by law.

11) Fees, billing, cancellation, renewal

Fees and billing terms are set out in the subscription flow, order form, or otherwise agreed in writing.

Customers can cancel at any time. If the Customer cancels, access will continue until the end of the current monthly billing period (based on the original subscription start date). We do not provide refunds for partial months unless required by law.

We may suspend Services for non-payment after reasonable notice.

12) Warranties

We will provide the Services with reasonable skill and care.

Except as expressly stated, the Services are provided “as is” and “as available” to the fullest extent permitted by law.

13) Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be limited.

Subject to that:

neither party is liable for indirect or consequential losses (including loss of profit, revenue, goodwill, or business opportunity); and

Vyce’s total aggregate liability in any 12-month period is capped at the fees paid or payable by the Customer to Vyce in that 12-month period.

Customer indemnifies Vyce for claims arising from Customer-provided data/instructions, Customer content, or Customer’s failure to provide required notices or lawful basis for processing.

14) Suspension and termination

We may suspend access to protect security, comply with law, address misuse, or for non-payment.

Either party may terminate for material breach not remedied within 30 days after written notice.

15) Data export, retention and deletion (IMPORTANT)

15.1 No automatic deletion. Unless we expressly agree otherwise in writing, we do not automatically export or delete Customer data or Workforce User data when a Customer cancels, terminates, or stops using the Services.

15.2 Customer responsibility. Customers are responsible for exporting any data they require from the Services.

15.3 Deletion requests. We will delete or anonymise data only where:

we receive an explicit deletion request from an authorised Customer admin and/or the relevant user (as applicable); or

deletion is required by law; or

deletion is necessary for security, fraud prevention, or platform integrity.

15.4 Backups. Data may remain in secure backups for a limited period after deletion requests and will be removed on a rolling basis in accordance with our backup policies.

15.5 Legal retention. We may retain certain records where required to comply with legal obligations or to establish, exercise or defend legal claims.

16) Workforce Users (essential terms)

If you are a Workforce User:

you use the Services in connection with a Customer; Vyce is not your employer and is not responsible for employment decisions or engagement terms;

you must use the Services lawfully and professionally and must not attempt to bypass verification; and

questions about pay decisions, engagement terms, or workplace policies should be directed to the Customer.

Your personal data may be processed by the Customer as Controller and by Vyce as Processor (and by Vyce as Controller for limited purposes described in the Privacy Policy).

17) General

Assignment: Customer may not assign without our consent; we may assign as part of corporate reorganisation or sale.

Severability: unenforceable terms are severed; the rest remains effective.

No waiver: failure to enforce is not a waiver.

Governing law: England & Wales; exclusive jurisdiction of its courts.

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